Episode 200 – Sandy Rogers, leader of FranklinCovey’s Loyalty Practice, discusses “Leading Loyalty” — a #1 New Release on Amazon — and ways to crack the code to customer loyalty. Sandy was previously senior vice president at Enterprise Rent-A-Car and during his 14 years there managed the turnaround of the London operation and led the teams that developed Enterprise’s system for improving customer service. He is a graduate of Duke and Harvard. Listen for three action items you can use today.
Host, Kevin Craine
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