Customer Experience The Mercedes Benz Way with Joseph Michelli

Episode 46 – Joseph Michelli discusses his book Driven to Delight and strategies used by Mercedes Benz to boost customer experience. Joseph is the #1 New York Times best-selling author of The Starbucks Experience, The Zappos Experience, among many others. He talks about his inside investigation into one of the world’s most respected brands, and what they did to make it even better. Stay tuned after the interview for five action items to take advantage of the ideas in this interview, and hear bonus comments from Joseph.

CX is the New Brand with Brian Solis

Episode 45 – Brian Solis discusses his book X: The Experience When Business Meets Design and the importance of recognizing that ‘experiences’ are the new brand. Brian is an award-winning author, a digital anthropologist and a respected futurist. His best-selling books including What’s the Future of Business and The End of Business as Usual. Stay tuned after for five action items to take advantage of the ideas and advice in this interview and hear bonus comments from Brian.

Digital Branding with Joris Merks-Benjaminsen

Episode 44 –  Joris Merks-Benjaminsen discusses his book Online Brand Identity and techniques to design a winning digital brand strategy. Joris is the head of Digital Transformation at Google and an award-winning author. His previous book was Think and Grow Digital.

Stay after the interview for five action items to take advantage of the ideas and advice in this interview. Hear bonus comments from Joris as well as some listener shout-outs.

Lead, Sell or Get Out of the Way with Ron Karr

Episode 43 – Ron Karr discusses his book Lead, Sell or Get Out of the Way and the traits of successful sales professionals. Ron has been featured on the CBS Morning Show, Bloomberg TV, and the BBC among others.

Stay tuned after the interview for five action items to take advantage of the ideas and advice in this interview.

How To Work A Room with Susan RoAne

Episode 42 – Susan RoAne “The Mingling Maven” discusses her classic best sellers How to Work a Room and Secrets of Savvy Networking.  Susan was named by Forbes as one of the networking gurus of 2015 and she’s sold over 1.2 million books in 13 countries worldwide.

Stay tuned after the interview for five action items to take advantage of the ideas and advice in this interview and hear bonus comments from Susan in the second half.

Best Action Items from 2015

Special Edition – Best Action Items from 2015. Take action with success tips from top entrepreneurs and thought leaders John Lee Dumas, Jeffery Hayzlett, Scott Halford, Linda Kaplan, Chris Surdak and Matt Britton. Take advantage of the ideas and advice from our some of our most popular 2015 interviews. For entrepreneurs, business professionals and C-suite executives.

Stay tuned next week for another regularly scheduled episode.

Heart Centered Leadership with Susan Steinbrecher

Episode 41 – Susan Steinbrecher discusses her book Heart Centered Leadership and ways to develop innovative, life-changing and profit-building strategies. Susan has worked with brand leaders like Starbucks, Hilton Resorts and Seneca Gaming. She’s a columnist for Inc, a Huffington Post blogger and a frequent contributor in places like MSNBC, CNBC.com and CNNMoney.

Stay tuned after the interview for five action items to take advantage of the ideas and advice in this interview. Hear bonus comments from Susan as well as listener shout-outs in the second half.

Social Wealth with Jason Treu

Episode 40 – Jason Treu discusses his best-selling book Social Wealth and how to build extraordinary relationships by transforming the way we live, love, lead and network. Jason is a nationally recognized business and executive coach. He earned both a law degree and a master’s in communication from Syracuse University.

Stay tuned after the interview for five action items to take advantage of the ideas and advice in this interview, and hear bonus comments from Jason in the second half.

The Laws of Likeability with Michelle Lederman

Episode 39 – Michelle Tillis Lederman discusses her book 11 Laws of Likeability and success tips for business networking. You’ve seen her in places like CBS, Fox, the New York Times, Forbes and NPR. Learn the traits of successful entrepreneurs and C-Suite leaders.

Stay tuned after the interview for five action items to take advantage of the ideas and advice in this interview. Hear bonus comments from Michelle in the second half.

Special Edition – Marketing For Law Firms with Kevin Craine

Kevin Craine

Kevin Craine

Special Edition - Kevin Craine is interviewed by Bentley Tolk for the Legal Marketing Launch podcast. Topics focus on marketing for law firms and ways that attorneys can stand out as a knowledge leader by creating great content and podcasting. While the discussion is intended for the legal profession, the ideas and advice are also valuable for any entrepreneur, consultant or practitioner.

Stay tuned next week for another regular edition of Everyday MBA.