Episode 105 – Chip Bell discusses his book Kaleidoscope and ways that companies can deliver innovative service. Everyone talks about the importance of delivering great service and ensuring a great customer experience…but how do you do it? What are the techniques that will really make a difference? And how do you know if we’re doing a good job or not? Stay tuned after the interview for five action items and hear bonus comments.
Episode 104 – Patty Alper discusses her book Teach To Work and how a mentor, a mentee, and a project can close the skills gap in America today. Patty says that college students entering the job market are not prepared with the skills needed in the marketplace. She explores the benefits of corporate mentoring, the aspects of a successful program, and how organizations and executives can make the most of the effort. Stay tuned after the interview for five action items.
Episode 103 – Mike Hoefflinger discusses his book Becoming Facebook and gives us the inside story of the birth and rise of Facebook. Over 1 billion people use Facebook every day and it’s founding is one of the defining success stories of our generation. But for the people who actually molded the $300 billion company, the experience was far more uncertain than we might expect. Mike was one of those Facebook insiders with a front-row seat. Stay tuned after the interview for three action items and hear bonus comments.
Episode 102 – John Brubaker discusses his book Stadium Status and the business strategies used by stadium-filling country acts, sports teams and top brands to build their fan base and differentiate from the competition. John is the author The Coach Approach and Seeds of Success, which was recognized as the 2013 Business Book of the year at the Hollywood Book Festival and has been adapted into a screenplay for a major motion picture. Stay tuned after the interview for action items and bonus comments.
Episode 101 – Tim Smith discusses his book Pricing Done Right and the pricing framework proven successful by the world’s most profitable companies. Tim began his career as a research scientist in quantum mechanics before his pursuits led him to business, where his deep love of math and his orientation to capturing profitable customers came together in a rather unique way. He shares strategies for value-based pricing, implementation, and execution. Stay tuned after the interview for action items and bonus comments.
Episode 100 – Corey Kupfer discusses his book Authentic Negotiating and keys to true negotiating success. Corey has more than 30 years experience as a successful entrepreneur and attorney. He’s got a law degree from New York University and runs his own Manhattan-based law firm. Corey has negotiated hundreds of deals including big real estate, public offerings, leverage buyouts, and more. In 2011, he won the Attorney of the Year award at New York Enterprise Report’s Best Accountants and Attorneys for Growing Business Awards. Stay tuned after the interview for three action items and hear bonus comments.
Episode 99 – Roberta Matuson discusses her book The Magnetic Leader and ways to attract and employees, customers and profits. Robert is known globally as “The Talent Maximizer” and has helped leaders in Fortune 500 companies like General Motors, New Balance, The Boston Beer Company achieve dramatic growth and market leadership through the maximization of their talent. She’s the author of Suddenly In Charge, which was a Washington Post Top 5 Business Book.
Episode 98 – Lou Diamond discusses his book Master the Art of Connecting and ways to move beyond ‘networking’ and build more profitable, meaningful and lasting business relationships. Lou says there is a big difference between networking and connecting, and he’s got some advice that can really make a difference. Stay tuned after for three action items to take advantage of the ideas and advice in this interview, and hear bonus comments.
Episode 97 – Scott Love discusses his book Why They Follow and ways to be the boss that nobody will leave. Scott is an expert in employee loyalty. As a former Navy leadership trainer and president of The Attorney Search Group, a high-stakes recruitment firm, Scott examines empirical research based on tens of thousands of conversations with with business professionals and C-Suite leaders. Stay tuned after for five action items and hear bonus comments.
Episode 96 – Lee Caraher discusses her book The Boomerang Principle and ways to inspire lifetime loyalty from your employees. Companies today must see themselves as “talent brands” where employees that move on often return in the form of customers, partners, or advocates…and even returning employees. Stay tuned after the interview for five action items and hear bonus comments from Lee.